Terms & Conditions

Terms and Conditions of Use

Welcome to the Candle Emporium Web site. By using the Candle Emporium Web site YOU AGREE TO BE BOUND BY ITS CONDITIONS OF USE (explained below),  PRIVACY POLICY and all disclaimers and terms and conditions that appear elsewhere on the Candle Emporium Web site.

Candle Emporium reserves the right to make changes to the Candle Emporium Web site and its Conditions of Use and Privacy Policy at any time. Each time you use the Candle Emporium Web site, you should visit and review the then current Conditions of Use, and Privacy Policy that apply to your transactions and use of this site. If you are dissatisfied with the Candle Emporium Web site, its content or Conditions of Use, you agree that your sole and exclusive remedy is to discontinue using the Candle Emporium Web site.

Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited.

Disclaimers and Limitation of Liability

By using the Candle Emporium Web site, you expressly agree that use of the Candle Emporium Web site is at your sole risk. The Candle Emporium Web site is provided on an “AS IS” and “as available” basis.

Under no circumstances shall Candle Emporium or Genteel Reflections, LLC be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the Candle Emporium Web site, including but not limited to reliance by you on any information obtained from the Candle Emporium Web site that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of Candle Emporium has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through the Candle Emporium Web site.

Intended for Users Over 13

The Candle Emporium Web site is intended for use by individuals 13 years of age or older. The Candle Emporium Web site is not directed to use by children under the age of 13. Users under the age of 13 should get the assistance of a parent or guardian to use this site.

Product Display/Colors

The Candle Emporium Web site attempts to display product images shown on the site as accurately as possible. However, we cannot guarantee that the color you see matches the product color, as the display of the color depends, in part, upon the monitor you are using.

Errors on Our Site

Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Candle Emporium reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Candle Emporium will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with Candle Emporium’ Return Policy.

Sales Tax Policy

Because Candle Emporium is an Ontario Business sales tax will be collect for Ontario Residents as required by law.

Paying for Your Order

We accept Visa®, MasterCard®, AMEX, and, PayPal and Interac (Debit card)

Generally, all credit and debit cards are charged at the time the order is placed.  If for some reason we are currently out of the product or the product is backordered you will be contacted to discuss possible options.  If you do decide to cancel your order, we will immedateily begin the process to credit back your canceled purchase.  Please allow 24 to 36 hours for the credit to be completed.

Order Acceptance/Confirmation

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Candle Emporium Web site reserves the right at any time after receipt of your order to accept or decline your order for any reason.  The customer is responible for making sure they receive this E-mail confirmation and reviewing the order to make the order is correct.  It is extremely important the the customers E-mail address is entered correctly.

If your order is delivered and then you notice that the order is not what you intended, all return and shipping fees are the responsibility of the customer.  We are more than happy to exchange the product as long as the Return Policy is followed.  However, we are not responsible for any of the shipping costs involved in returning and reshipping the desired products back to the customer.

Return Policy

All sales made through the Candle Emporium Web site are subject to Candle Emporium’ return policy. You have 5 days from the time you receive your purchase to return or exchange any merchandise when accompanied by the original receipt. All returning merchandise must be in the original shipment boxes, products must be in original condition and undamaged.  You must call or E-mail Customer Service to obtain authorization to return purchased merchandise.  All return/exchange shipping fees are the responsibility of the customer.  Returns or Exchanges will not be accepted on discounted or retired items. Please send your return package via Fed Ex, UPS or Insured Priority Mail.  The return policy does not apply to sale or discounted merchandise.